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LAB ADVISOR Archives | Subscribe to LAB ADVISOR | LabTalk

A Monthly Briefing for Optical Lab Owners and Managers

- August 2016 -

Dollars & Sense

Make What You Say Pay

Lab Notes

New Products

Spotlight

Dollars & Sense

It Takes a Team to Make a Good Business

Michael Karlsrud

Great teams are energizing and productive, delivering outstanding results. Effective teams have the belief that everyone contributes something to the whole and that the outcomes go above and beyond what any individual can accomplish alone. But teamwork isn’t easy, even with the best intentions.

You may have seen the slogan “There is no I in TEAM.”  And the counter slogan, yes there is, it’s in the “A” hole.  If you look hard enough you can see it in there, really you can!  We often say we have a team of good people working for us, but do they really function as a team or just as well rehearsed employees?

As leaders of companies it often feels lonely at the top, and if we started the business from our own blood, sweat and tears we can often feel like we are the last person on earth.  Many of us surround ourselves with good people that we can count on and compliment us where we have weaknesses.  Others do not, and suffer through running a business alone.  How many times have you said to yourself, “If I just had one person that could do …” Or “If I hire someone to do…. I could do …” In the good work being done in executive coaching, often it is found that business owners are feeling trapped by their own companies.  In most cases it is because they feel they have to go it alone and cannot trust someone else with key parts of the business. 

The most successful people in business and life know a couple of things that the rest of us don’t.  They know the value of understanding their own limitations and surrounding themselves with those who do what we can’t.  They also understand that if we are without balance in our work/life, that little in the long run is all that satisfying.

What good is it to have success with no one to share it with?

This month and the months following, shift a portion of your schedule to the development and delegation of authority to others. Trust the people that surround you and invest in them so that you can work on the business, not in the business. Find those that can integrate processes and procedures that you can work on the important things like vision, mission, culture and strategy.  If you don’t have the right people in place, take this month and start your search.  There is nothing more important to a business owner in knowing that he has the right people, in the right places, doing the right things.  The results will be a better business, better decisions, better results and a better life for all.

Good Selling.

Michael Karlsrud is the owner and CEO of k-Calls, a tele-services company that serves the optical industry with its two divisions; Telecare and Business-to-Business.  www.karlsrudcompany.com or www.k-calls.com

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Make What You Say, Pay!

5 Tips to Stop Interrupting Others

Anne Miller

One of my clients raised an interesting problem recently. What do you do if you tend to fill in people’s extended pauses between thoughts?  You want to jump in to fill the gap—but you know that interrupting risks alienating the other person. Try any of these five tips:

1)  When you realize you are with a slower or more thoughtful speaker, take a mental deep breath and prepare yourself to wait until he/she is finished speaking.
2)  Use a physical silencer.  Keep your lips closed. If your mouth is open, it is more likely that you will speak. Hold a pen in your hand and squeeze it rather than speak when you have the urge to interrupt.
3)  Count “1 Mississippi, 2 Mississippi, 3 Mississippi” to yourself before speaking. By then, the person will likely have moved on.
4)  Have a pad with you and jot down what you want to say in notes rather than speak. Then, when the person is finished, you can talk.(This one worked really well for my client.)
5)  During a long pause, politely say words to the effect, “I have a thought about that. Can I share it with you?”  If they are not finished speaking, they will tell you. If they are finished, they will say yes. In either case, your respectful interruption will be received more favorably than a simple cut-off to his/her conversation.

Recognize that people, including you, have different speaking/thinking paces. Respect that difference in others, just as you would want them to respect your pace. Even fast talkers/thinkers--possibly like you--hate being interrupted!

Words Matter: Make What You Say Pay! ©2012 Anne Miller, author, “metaphorically Selling” www.annemiller.com

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Lab Notes

Mike Daley to Retire in Late 2016

Staff

Industry veteran Mike Daley, CEO of The Vision Council, has announced that he will retire in late 2016. For over two years, Daley’s leadership of The Vision Council has produced a renewed strategic focus on the International Vision Expos East and West to provide attendees and exhibitors with the best possible educational and sales opportunities, and has continued the shepherding of the Think About Your Eyes industry campaign which continues to grow eye exams and increase sales, adding multiple new industry partners and state optometric associations.  “Mike is one of the most respected professionals in the eye care industry, and it has been a pleasure to work with him throughout his time at The Vision Council” said Marty Bassett, chairman of The Vision Council board of directors. “His leadership has helped to increase the visibility of organizations offering vision care products and services, and raise the tide of the industry as a whole.”

Satisloh Expands North American Headquarters Expand — Again

Staff

Satisloh North America continues expanding their headquarters in Germantown, Wisconsin. The company recently completed a 13,000 square foot addition to their warehouse as well as moving their training Academy into space vacated by another tenant. The company has been in Germantown, Wisconsin for 23 years and expanded their headquarters’ footprint six times – or on average every 4.5 years. The company’s training program, Satisloh Academy, now has 12,000 square feet of private training space for attendees that travel to Germantown. The newly expanded Academy space also features a dedicated classroom as well as a private kitchen and entrance. The expanded space includes a trade show staging area, as well.

Optima Relocates

Staff

Optima, a PFO Global brand, has moved their Connecticut facilities to the national headquarters located in Dallas, Texas.  This move will allow for the continued growth of the Optima product line, while increasing efficiency for shipping and ordering processes.  Long time Optima team member Lu Bai will be relocating to join the Texas based team continuing her work with the company. Matt Marks remains responsible for Optima ordering, customer service, and technical information. PFO Global is an innovative commercial provider of quality lenses and prescription eyewear for eye care and optical professionals. 

IECP PARTNERS WITH EGMA LLC, A&A OPTICAL

Staff

 Independent Eye Care Professionals (IECP) has reached an agreement with EGMA, LLC and A&A Optical to manufacture ophthalmic lenses and complete eyewear sets for fulfillment of programs administered by IECP’s subsidiaries Vision Care Direct and VCD Labs. This partnership provides a wider selection of frame and lens options for optometrists using VCD Labs to offer cash-pay patients and Vision Care Direct members as a part of VCD’s PLUS plans, and faster turnaround times for patient prescription fulfillment. This partnership was made with the intention of giving doctors and Vision Care Direct greater leverage and competitive edge in a market that is becoming less hospitable to independent optometrists every day.

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New Products

Clear Blue Filter FSV Lenses From VisionEase

Now available from Vision Ease is the Clear Blue Filter FSV Lenses. The new polycarbonate stock lenses are available in 65mm and 75mm diameter from +4.00 to -8.00 spheres out to -2.00 cylinder. Vision Ease Clear Blue Filter lenses provide 100 percent UV protection (400nm) and filter high-energy blue light in a crystal clear, everyday polycarbonate lens. Filtering properties are built into the lens, not a coating. An excellent upgrade for consumers looking to protect and maintain eye health, Clear Blue Filter lenses filter over three times more blue light than standard polycarbonate lenses at 420nm, and fifty-one percent of high-energy light between 380 and 460nm. For more information visit www.visionease.com

Two New Products from Hilco

With two new dispensing solutions from the Hilco’s Vision professional products team,  Hilco is proud to bring the latest Smart Optical Solutions to thousands of eye care professionals around the world. The B&S OptiCar Screwdriver Set is crafted with a high-quality metal design, including free-moving solid rubber wheels.  The set includes five B&S Screwdrivers:  four4 Slotted: 1.0, 1.4, 1.8, and 2.3mm and one Phillips: 2.0mm. The B&S Rook Anvil provides a cushioned base and top to prevent slipping or marring of frames.  Made from solid aluminum construction for a stable, robust feel, the well area holds frame parts. The Anvil can be affixed with a single screw to the table top. For more information visit www.Hilco.com.

UV+420cut Blue Block Lens Materials

EGMA LLC is now offering the new “UV+420cut” Blue Block Lens Material. Unlike our CLEARX-SHIELD Blue Blocking Lens Coating, the UV+420cut is a lens material that blocks harmful blue light without the blue reflection or yellowish lens color. UV+420cut will be offered in all EGMA single vision, office and progressive designs through the complete range of X100, X300 and X500 Lens Series, and will be available in a variety of indexes. These lenses can be ordered with the following coatings: CLEARX Premium AR Coating,  Metalix Mirror Coating with CLEARX Premium AR on the back (Available in Gold, Silver and Blue). For more information visit www.egmallc.com

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Spotlight

Eyewear for Kids...Becoming the Coach’s Coach

Judith Lee

If the children’s eyewear market is the junior varsity that prepares kids for the varsity of adult eyewear, then it’s obvious that JV needs a good coach. Yet eye care providers (ECPs) say they struggle to develop this market segment, and would welcome assistance with education, product availability, pricing, warranties and promotion. The coaches need a coach of their own, and optical labs can provide the competitive edge.

If you ask the ECP exactly how labs can help, most will draw a blank like Emily Hernandez, a licensed optician and managing director of OpticalTrends, Lake Mary, FL. “I have no idea. I guess that is something for an independent lab to think about it and come up with a marketing plan.”

LabTalk found that if you ask the ECP to describe the challenges of kids’ eyewear, it’s not difficult to imagine what’s needed to help.

To find out the four challenges and suggestions for optical labs who want to step up to the plate, read  the entire article at http://www.labtalkonline.com/

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Christie Walker, Editor, LabTalk/LabAdvisor

Christie is the Editor of LabTalk and a contributor to Vision Monday. She covers wholesale laboratories, lab systems, other ECP news and features/coverage. Contact Christie at cwalker@jobson.com.

Copyright © 2014 LabTalk. All rights reserved. Read more at LabTalkOnline.com/LabAdvisor

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