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LAB ADVISOR Archives | Subscribe to LAB ADVISOR | LabTalk

A Monthly Briefing for Optical Lab Owners and Managers

- May 2016 -

Dollars & Sense

Make What You Say Pay

Lab Notes

New Products

Spotlight

Dollars & Sense

Is This The Right Bus?

Michael Karlsrud

In any industry where there is disruption, there needs to be a total and complete evaluation of every part of our business. We need to question everything.  Including asking two of the simplest yet most important questions an owner can ask.

Nothing gets done unless someone in your company does it.  While machines can replace people for the most part, we still need a core group of people making the right decisions and contributing to the culture, performance and revenue of the company. Many chief executives that I work with today struggle with the “soft” side of business; the human capital and all the support it takes to keep folks engaged and productive.  But have you ever asked yourself this first important question? “When I look at the people on my team, do I really want them on my bus?” 

There are times when we have people in our companies that we feel we are stuck with as a result of a shortage of talent in the market, limited skill sets to do the job required, or frankly the fear of the process of hiring someone and the possibility it could be a bad hire.  Have you also thought about your other employees who feel they are stuck too?  It is often proven that we will spend 80 percent of our time managing just 20 percent of our employees.  Think about how many hours a day, week or month is focused on such few folks in your lab.  Now monetize it and run the numbers. Are they worth it?  If you answer “no” then get them off the bus.  Not making that decision fast enough will cost you far greater in production than the temporary loss of productivity. If you answered the question, “yes” I want them on the bus, then you need to ask the second question, “Are they in the right seat on the bus?”

Often we have taken the longest-term employee and promoted them into areas that need the most attention but were completely out of their skill set.  The result is often failure on two parts; getting the job done and ruining a perfectly good employee.  We do it with good intentions, and it often has unintended consequences.  A wise owner or manager will acknowledge when someone is not doing the job required and have the courage it takes to move them into another seat on the bus where success is more likely to happen. The happier and more engaged employees are has a direct result on the bottom line; upwards of 18 percent in net profit. 

Making sure you have the right people on your bus and in the right seats makes perfect dollars and sense.

Good Selling.

Michael Karlsrud is the owner and CEO of k-Calls, a tele-services company that serves the optical industry with its two divisions; Telecare and Business-to-Business.  www.karlsrudcompany.com or www.k-calls.com

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Make What You Say, Pay!

Better Than a Rabbit's Foot? Presentation Ritual

Anne Miller

Sports teams huddle.  One senior publisher always wears a pair of stilettos.  Another executive thinks of his kids. All of these people are performing a personal ritual prior to giving a high stakes presentation, speech or performance. They do this for luck, confidence, and focus. Sounds silly, but, hey, it works for them and for the results they produce. What are some things other big time business presenters do?

Good Karma Anyone?

Who better to ask than twelve advertising executives who have to present on a regular basis to accounts worth millions of dollars? That’s exactly what Advertising Age did recently and here are three of my favorite unusual responses from that group.

• Jared Belsky, President, 360i: “The entire week before a pitch, I go into full-on pay-it-forward  mode. Pay anonymously for tolls, Dunkin’Donuts, bagels or police/firemen breakfasts. Just try to get in a good karma place.”

• Matt Weiss, Managing Partner, Havas Worldwide NY: “I always wear the client colors—sometimes hidden, sometimes overt. I say the same mental prayer before every pitch—it’s a secret. I’ve never revealed it in 15 years. Every pre-pitch  morning, when possible, eggs, rye toast, well-done bacon   and lots of hot sauce.”

• At Ketchum West: “This team likes to show a movie clip to get people in the right mindset. One example is the scene from ‘Dead Poets Society’ about understanding poetry. The point of showing the particular clip is that it’s not about being perfect by the letter of the law. It’s about being real, authentic and themselves.”


What Do You and Your Team Do?

Are these things silly? Perhaps. From rain dances to high fives, rituals are as old as mankind. They reach out to the fates-that-be for support, strength, and help.  They are human, harmless, and help make the difference between success and failure—at least that’s what their creators believe. What rituals might you want to create for yourself? for your team?

Words Matter: Make What You Say Pay! ©2012 Anne Miller, author, “metaphorically Selling” www.annemiller.com

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Lab Notes

Transitions Optical Announces Four Ways to Attend Transitions Academy 2017

Staff

To meet demand and expand the audience of Transitions Academy attendees, Transitions Optical, Inc. is providing four ways for interested industry professionals to attend the 21st annual Transitions Academy, held January 29 – February 1, 2017 in Orlando. Industry professionals can earn invitations to attend Transitions Academy 2017 through four ways:   1) Become a Transitions Innovation Award Finalist. Nominations for all Transitions Innovation Awards will be accepted online (at TransitionsPRO.com/Awards) from October 1 - 31, 2016. 2) Attend as a Guest of Your Lens Supplier – Industry professionals should let their Transitions lens supplier know they would like to register for Transitions Academy.  3) Become a Transitions Change Agent – Industry professionals interested in becoming a Transitions Change Agent can visit TransitionsPRO.com/ChangeAgent to apply. And  4) Request a Spot – Transitions is reserving spaces for interested industry professionals from North America.  Those interested can request to attend at TransitionsAcademy.com.

New Lab Division Campaign Aims to Drive Multiple Pair Sales

Staff

The Vision Council’s Lab Division is working to raise the tide for the industry at large with the launch of a new campaign aimed at driving the sale of multiple pairs. This new campaign – titled “One pair won’t work” – utilizes poster placements in ECP offices to encourage patients to talk to their eye care professional about the need for multiple pairs, and ultimately purchase multiple pairs of frames with different lenses to meet their unique eye wear needs and complement their lifestyles. The posters lead patients to TheRightGlasses.com, where they can learn about the various lens technologies available and how to pick the right glasses for their needs. Members of The Vision Council’s Lab Division can order these posters here for distribution to their ECP customers and partners. Each poster is shipped with a script for ECPs to utilize when talking to patients about the need for multiple pairs. The Vision Council also encourages labs to utilize the digital images of the posters, available on The Vision Council’s website, on your Lab’s social media platforms and in ECP-focused presentations.

Laramy-K Optical Acquires Optician Training Site

Staff

Laramy-K Optical has acquired 100 percent interest in the optician training website OpticianWorks.com, whose purpose is to help opticians “earn more, be happier, and make a difference.” Coinciding with the merger announcement is the release of a new website that brings a higher level of interactivity and additional training material. New features on the site include progress tracking, certificates of completion, and a new ABO exam study book available via a free membership option. Full membership to the site is available as a benefit for Laramy-K lab customers. The website will continue to operate as OpticianWorks.com.  OpticianWorks will be based in Laramy-K’s satellite office in Dawsonville, GA. For more information visit www.LaramyK.com.

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New Products

Clear Blue Filter Lens from Vision Ease

Vision Ease has created the Clear Blue Filter lens providing high-energy light protection in a clear, everyday polycarbonate lens. Developed with protection built into the lens and not the coating, Clear Blue Filter lenses block 100 percent UVB, UVA and filter blue light to help protect eyes from harmful high-energy light. At 420 nanometers, they filter over three times more blue light than standard polycarbonate lenses. A unique advantage, Clear Blue Filter lenses are uncompromising clear without unwanted color. According to proprietary research, 96 percent of consumers rate lens clarity as highly important in their lens choice. For more information visit www.visionease.com.

Shamir Launches New Spectrum Design

An upgrade to Shamir’s Spectrum design, the Shamir Spectrum+ is an everyday progressive lens featuring a wider reading area and intermediate corridor.  Compared to a standard progressive, the reading and corridor width are up to 20 percent wider in Shamir Spectrum+. The new design also incorporates Natural Posture, which allows for a more comfortable reading experience. This Freeform design provides progressive patients with an improved everyday vision solution.  The new lens design will be available to Autograph partner labs beginning May 2, 2016, in 14mm, 16mm, and 18mm fitting heights in a wide variety of materials. For more information visit www.shamirlens.com

Satisloh Launches New VFT-Orbit 2

At an unveiling ceremony at their booth at Vision Expo East, new Satisloh president and CEO Pete Lothes and “astronaut” Steele Young unveiled their latest generator the VFT-Orbit 2. The new multi-material generator occupies the same footprint as the VFT-Orbit but with 20 to 25 percent faster processing times and better surface quality. The more robust Orbit 2 cannot be run in manual mode and comes with an autoloader.  Due to new tooling and cutters with 14 blades, the alloy-free freeform generator can process 40 to 45 lenses per hour with a mix of all materials except glass.  For more information visit www.Satisloh.com

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Spotlight

Resolving Employee Conflicts

Phillip Perry

Do the following workplace scenarios sound familiar?

•           Andy’s work performance has gone south since Margaret was promoted to a position he had long been angling for.

•           Employees refuse to cooperate with Carla because she barks orders in a “bossy” way.

•           Alex hangs back at staff meetings because one of his pet ideas was shot down.

Chances are good that conflicts similar to those have occurred in your own workplace. Their toll on human emotions can’t be denied—and neither can their power to derail the best business organization. “Unaddressed workplace conflicts can be costly because they lead to bad things happening,” says William C. Byham, Executive Chairman of Development Dimensions International (DDI), Pittsburgh (ddiworld.com).

Such as? For starters, troubled employees tend to think about their problems to the exclusion of everything else—including work matters.  “Conflicted workers will often start wasting time in their offices turning over what is bothering them, and still more time bringing up the topic with others,” says Craig E. Runde, director of Mediation Training Institute (mediationworks.com), St Petersburg, FL.

Too, conflicted people tend to communicate less with the coworkers they want to shun. “When people avoid conversation they end up not debating the business issues they need to,” says Runde. “The result is that they make poor quality decisions.” Eventually, conflicted employees may begin to stay home from work or even quit. In the worst case scenarios, personal conflicts can spark lawsuits or even workplace violence. All the above can cause productivity and profits to go south.

Learn solutions to workplace issues by reading the entire article at http://www.labtalkonline.com/

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Christie Walker, Editor, LabTalk/LabAdvisor

Christie is the Editor of LabTalk and a contributor to Vision Monday. She covers wholesale laboratories, lab systems, other ECP news and features/coverage. Contact Christie at cwalker@jobson.com.

Copyright © 2014 LabTalk. All rights reserved. Read more at LabTalkOnline.com/LabAdvisor

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